Patient Feedback

“ My only issue is with the stairs as on my bad days I can struggle doing stairs but other that that it was a fantastic experience �

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“ I forgot to ask if I could have a copy of the images taken on the CT Scan and the 3D scan. Is this option something you would normally offer patients? I am biological imaging specialist and it would be nice to have access to the data. Thank you �

“ To whom it may concern,

Everything went very well with only one exception and that was finding the place.
There are two doors with the same sign and does cause confusion to clients.
I suggest you put up a bigger more clearly designed company sign.

Other than that I was very pleased with the procedure.

Many thanks,
Johnette Laird �

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“ Everything about my visit was very professional and friendly. All the procedure was explained in perfect detail - I could not have asked for anything more.
A follow up question the next day on the phone was answered and actioned very quickly.
Not a single complaint at all. Thank you. �

“ The receptionist was very helpful and patient as we got totally lost and she guided us over the phone and sent Chloe to meet us. �

“ Very speedy and efficient service. �

“ Very prompt service, good communications by text etc warm welcome on arrival and polite, happy, curiosity staff. �

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“ Excellent Customer Service �

“ Great service. The staff member was professional and friendly and he explained everything. Very clean environment too and the scan was quick and easy. It was a pleasure to visit and I would definitely recommend. �

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“ Very good, prompt service this morning. The only thing I could mention is that my surname is spelt incorrectly on your records; my surname is Tyers not Tyres. I'm not sure if you were given the wrong spelling when the appointment was made, in which case it's not your fault, other than that, everything was excellent. �

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“ I'm not sure why this had to take place in London, rather than up North where I originally booked the appointment, hence the marking down for convenience.

The scan felt a little rushed. I couldn't check the scan protocol before the appointment because there was no reception in the basement. When the scan was taken, the clinician didn't go over word for word what I was supposed to do. (There were only about 4 simple points.) Her interpretation of them was a little vague, so when I tried remembering what I was supposed to do off the top of my head, I didn't get it quite right. Other than that, everything else was spot on during the appointment.

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