Patient Feedback

“ Was seen right away despite arriving early. Scan was quick and price less than i thought. Everyone i dealt with was lovely and welcoming. �

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“ Welcome with a smile
Friendly and respectfull staff
Very clean
Only disappointment is that there is no sign posted to say where you are from the street; drove straight pass
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“ Very freindly and professional staff. I was actually spectacularly late for this appointment but your lovely team still fitted me in.

The reason I was late is very much my fault for not checking but you should know that the emails you send with the appountments casue an ssue on an iphone. When I get a new appointment I let the phone add it to my calendar [it's clever like that]. Howvere what I did n ot notice was that the apoointment was for 11:50 but the email timecode puts it into a UK diary as 16:50!! SO that's when I showed up....

That is on me for not checking but could your IT look into this. I suspect that the emails are being generated from a country 5hrs ahead of UK time and so the appointment then adjusts to the time zone of the user.

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“ Olga was very friendly and clear with instructions �

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“ Nottingham branch doesn't have a reception of sorts, ya kind of have to go and find someone �

“ Really happy with the service. Fast appointment, easy and quick. Great stuff.

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“ Great service, except the entrance was a bit confusing on where to go, a sign saying please just take a seat and we will be with you shortly would have been better, but once seen the service was great. �

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“ Very impressed arrived an hour and a half early as travelled from a distance but was seen with a very short wait. �

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“ Very difficult location Suggest sending map out and travel details and ask customers to leave sufficient travel time.











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“ Make it clearer which button/bell to push on arrival. I was pushing the wrong one and was nearly late for my appointment. �

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“ Very courteous staff and all very attentive, no complaints �

“ Perfect! Staff very pleasant. �

“ I came by cycle. Despite the huge car park there is no cycle rack for visitors. I was sent detailed instructions for car parking and asked about my car when I arrived, but I had to ask a window cleaner where to put my cycle. He directed me to a locked cycle store under a railway arch. I ended up locking my bike to a handrail by some steps. The centre is on a particularly congested stretch of road in Altrincham, with car access from one direction only. Greater Manchester has a strong pro-cycling policy which seems to have bypassed you entirely. If this was a public building you would have to make provision. This is not good enough! Please contact Transport for Greater Manchester for advice on standards for transport provision. �

“ Generally happy �

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